Get in touch.
Questions, partnerships, press enquiries — we're here.
Send us a message
We'll get back to you within one business day.
Office
Tunis, Tunisia (HQ)
Remote-first team across TN
Response time
Common questions
Quick answers to the things people ask us most.
How do I contact support?
Email support@flousback.tn or open a ticket in the app. We reply within 2 hours on business days.
How does a partnership work?
Fill the partner form and our team will reach out within 4 hours to walk you through integration and go-live.
Press & media requests?
Send your brief to press@flousback.tn with a deadline. We turn around press packs, interviews, and quotes fast.
How is my data handled?
Your data stays in Tunisia, encrypted at rest and in transit. We never sell member data to third parties. Read our Privacy Policy.
App not working?
Force-quit and relaunch, then check for an update in the App Store or Google Play. Still stuck? Email support@flousback.tn.
Points not showing up?
Points credit within seconds at POS. If they haven't appeared after 10 minutes, tap "Report missing points" in the app.